Right to Know

College can be hard. FLCC wants students to understand what services and programs are available to assist them to be as successful as possible.

FLCC Nondiscrimination Notice

Finger Lakes Community College does not discriminate against any employee, applicant for employment, intern, whether paid or unpaid, contractor, student, or applicant for admission based on an individual's race, color, national origin, religion, creed, age, disability, sex, gender identification, gender expression, sexual orientation, self-identified or perceived sex, the status of being transgender, familial status, pregnancy, predisposing genetic characteristics, military status, veteran status, domestic violence victim status, criminal conviction or any other category protected by law. The College adheres to all federal and state laws prohibiting discrimination and sexual harassment in public institutions of higher education.

The College prohibits conduct by any employee or a student that disrupts or interferes with another's work performance or educational experience, or that creates an intimidating, offensive, or hostile work or educational environment due to discrimination based on protected status or sexual harassment. In keeping with this goal, the College is committed to educate employees in the recognition and prevention of workplace and educational discrimination and sexual harassment. Improper conduct may violate the College's policy, when it is more serious than petty slights or trivial inconveniences.

Applicability of Policy:

This policy applies to all employees, applicants for employment, interns, whether paid or unpaid, contractors and persons conducting business with the College, regardless of immigration status, students and applicants for admission. Students who are only employed with the College as student aides or work study, or who are interns inside and outside the College as a part of their course study, will be categorized as students.

*There will be instances of sexual harassment as defined by Title IX and it's implementing regulations when a report of sexual harassment will be deferred to the College's Title IX Grievance Policy. The final rule on Title IX effective August 14, 2020 determined the Title IX Grievance Policy should be applied when the sex based conduct reported meets the threshold of severe AND pervasive AND objectively offense. Quid pro quo harassment and Clery Act / VAWA offenses which also may fall under the Title IX Grievance Policy are NOT evaluated for severity, pervasiveness, offensiveness, or denial of equal educational access, because these types of misconduct are sufficiently serious to deprive a person of equal educational access. Jurisdiction for Title IX is to address conduct that takes place in a school's education program or activity, for which the conduct occurred in the United States and for a current student or employee. The Non-Discrimination and Sexual Harassment Response and Prevention Policy, and the Student Code of Conduct, includes expanded jurisdiction and a different threshold to establish sexual harassment, and all forms of harassment or discrimination.

Inquiries about and reports regarding this policy and procedure or the College's Title IX Grievance Policy may be made internally to:

Institutional Member of the Student Conduct Institute. State University of New York. View TIX training.

Kelly Engert, Assistant Director, Employee and Labor Relations
Deputy Title IX Coordinator
Room 1350, (585) 785-1466

Sarah Whiffen, Associate Vice President of Student Affairs
Deputy Title IX Coordinator
Room 2153, (585) 785-1284

Sara Iszard, Senior Director, Center for Student Well-Being
Title IX Investigator
Room 3260, (585) 785-1554

Non-Discrimination and Sexual Harassment Response and Prevention Policy Adobe Acrobat, PDF

Student Communication

FLCC communicates with enrolled students a number of ways.

Email — FLCC assigns all students an institutional email: username@fingerlakes.edu. You should be checking your student email each week. This email also gets the Laker Ledger, which is the student's weekly newsletter with key information about events, deadlines, programs, and what's happening on campus.

Brightspace — If you are enrolled in an online course, it will be housed within this learning management system (LMS). Many of our in-person classes will also access this platform. Brightspace has announcements to at you should be aware of.

MyFLCC — Students should make sure their contact information is accurate in MyFLCC. FLCC uses the contact numbers and emails to send out class cancellation or emergency notifications.

Flickbot — FLCC's mascot is always here to help you if you need it. Flick's text number is: 559-19 Not getting texts? Email studentaffairs@flcc.edu with your phone number and we'll add you to Flick's database.

Contact Information

Throughout the year, FLCC will be emailing, calling, or sending mail. To ensure you receive the information in a timely manner, please confirm your information in MyFLCC is up to date. The College will send emails to a student's fingerlakes.edu account. Please make sure to check it on a regular basis. If you need assistance, you may contact the One Stop Center (onestop@flcc.edu).

College Catalog

The College Catalog contains information for degree requirements. The Catalog also has the following information:

  • Cost of attending the College.
  • Information regarding the College's academic programs.
  • Entities that accredit, license, or approve the school and its programs and procedures for reviewing school's accreditation, licensing, or approval documentation.
  • Requirements for officially withdrawing from the school.
  • Description of any special services and facilities for disabled students (Please note: The process for requesting services and/or accommodations are outlined in the Procedures for Services to Students with Disabilities guidebook available from the Admissions Office, and the Disability Services office).
  • Employees and their titles responsible for institutional and financial assistance disclosure information are available in the catalog or student handbook. Employees are available during business hours, Monday–Thursday from 8:30 AM to 5 PM and Friday from 8:30 AM to 4 PM.

Academic Advising

The Academic Advising, Career and Transfer Services Office (AACTS) has professional academic advisors to assist you with course selection, long-term degree planning and transfer or career path information.

Note: While your advisor will provide you with guidance in terms of course selection and sequence, it is ultimately your responsibility to know your degree requirements and to satisfy these requirements. If you choose to take time off from the College and curriculum changes occur within your degree program, you may be required to satisfy any new requirements.

Students who are matriculated (looking to earn a degree) will also be assigned a faculty member in their degree program who will work on course selection and/or career and transfer advice for students.

Each semester a student is required to meet with an advisor (faculty or AACTS) to be cleared to register for the upcoming term. Information on when the class schedule is available is sent to students via email and announcements.

Office of the Associate Vice President of Student Affairs

(Student Life Office, Room 2120; (585) 785-1284)

Oversees the Academic Standing Process each semester and criteria to reestablish eligibility if student fails to maintain satisfactory academic progress, which impacts financial aid and attendance at FLCC.

The Associate Vice President of Student Affairs also serves as a Deputy Title IX Coordinator and is responsible for oversight of the College's response to NYS Article 129 B, Enough is Enough and the Violence Against Women Reauthorization Act (2013).

Center for Student Well-Being

(Room 3260; (585) 785-1211)

The Center for Student Well-Being offers in person health and counseling services and virtual medical and mental health appointments. The Center also offers assistance with basic student needs such as food, transportation, housing, and emergency funding.

The office also adjudicates any on-off campus Code of Conduct violations and coordinates investigations of Title IX (NYS Article 129B) complaints.

Institutionally Recognized Name Form

The College's Institutionally Recognized Name policy allows students and employees to officially notify the college of their Institutionally Recognized name(s) and preferred pronoun(s), and have this request reflected in on-campus communication systems (e.g., Colleague, Email, Brightspace, Maxient, Campus CE, Housing, Slate, Starfish, Web Advisor, TutorTrac, etc.). The Institutionally Recognized name is used for purposes of including, but not limited to, support of the LGBTQIA+ community, international students, nicknames and/or individual partiality. Institutionally Recognized names are limited to alphabetical characters, a hyphen (-), and a space.

The institution must apply the individual's legal first name for designated official records and reports including but not limited to: employment and payroll records, billing records, financial aid documents, official transcripts, medical records, employee benefits records, enrollment reporting, expense reimbursements, campus safety incidents, federal and state tax submissions and documents, travel and purchasing authorizations, and federal immigration documents. The college reserves the right to revoke or deny the use of any Institutionally Recognized name request at any time with notification to the individual.

This policy is consistent with Diversity, Equity, Inclusive higher education practices supporting individuals against discrimination based on gender identity and expression, and is best practice for supporting transgender, gender non-conforming, and all members of the college community.

Notifications can be made in person to the Center for Student Well-Being, or by submitting information at https://flcc.formstack.com/forms/institutionally_recognized_name.

Health Insurance Programs for NYS Residents

New York State also offers health insurance programs for NYS residents. For more information, visit https://nystateofhealth.ny.gov/.

Drug and Alcohol Prevention

Drug and alcohol prevention information pursuant to Public Law 101-226; visit www.flcc.edu/studenthealth.


All students who are seeking a certificate or degree are eligible for TimelyCare. This 24/7, 365 on-demand telehealth, telecounseling and emergency support is FREE. Registration only requires a student to use their fingerlakes.edu email. There is no insurance requirement. Available in all 50 states. For more information: www.timelycare.com/flcc.

Family Educational Rights and Privacy Act (FERPA)

The Family Educational Rights and Privacy Act (FERPA) affords students certain rights with respect to their education records. They are:

  1. The right to inspect and review the student's education records within 45 days of the day the College receives a request for access. The student should submit to the Registrar a written request that identifies the record(s) they wish to inspect. The Registrar will make arrangements for access and notify the student of the time and place where the records may be inspected. If the records are not maintained by the Registrar, the Registrar shall advise the student of the correct college official to whom the request should be addressed.
  2. The right to request the amendment of the student's education records that the student believes are inaccurate or misleading. Students may ask the College to amend a record that they believe is inaccurate or misleading. They should write the College official responsible for the record, clearly identify the part of the record they want changed, and specify why it is inaccurate or misleading. If the College decides not to amend the record as requested by the student, the College will notify the student of the decision and advise the student of their right to a hearing regarding the request for amendment. Additional information regarding the hearing procedures will be provided to the student when notified of the right to a hearing.
  3. The right to consent to disclosures of personally identifiable information contained in the student's education records, except to the extent that FERPA authorized disclosure without consent.

One exception that permits disclosure without consent is disclosure to school officials with legitimate educational interests. A school official is a person employed by the College in an administrative, supervisory, academic or research, or support staff position (including Campus Police personnel and health staff); a person or company with whom the College has contracted (such as an attorney, auditor, or collection agent); a person serving on the Board of Trustees; SUNY System Administration; or a student serving on an official committee, such as a disciplinary or grievance committee, or assisting another school official in performing his or her tasks.

A school official has a legitimate educational interest if the official needs to review an education record in order to fulfill his or her professional responsibility.

Upon request, the College discloses education records without consent to officials of another school in which a student seeks or intends to enroll.

The College designates the following as directory information and will release it without prior written consent, unless the student has informed the Registrar in writing during the annual notification period* that they do not want their directory information released. The directory information includes:

  • Legal Name
  • Address
  • Telephone Number
  • Photograph or Likeness
  • Date and Place of Birth
  • College-assigned email address
  • Major Field of Study
  • Participation in Officially Recognized Activities and Sports
  • Weight and Height of Members of Athletic Teams
  • Dates of Attendance at FLCC
  • Degrees, Certificates and Awards Received
  • Eligibility for Honor Societies
  • Most Recent Previous Educational Agency or Institution Attended by the Student
  • Dean's List Qualification
  • Solomon Act – Military Access to Education Records**

*The annual notification period is from the start of the Fall semester through October 15. New students entering after the Fall semester must notify the Registrar within 3 weeks of the start of the semester that they do not want their directory information released. While students are attending FLCC they must file the notification to withhold directory information annually during the Fall semester. Forms for this purpose are available from the Registrar's Office. Students have the right to restrict disclosure/release of directory information to third-parties. Forms for this purpose are available from the Registrar or the One Stop Center.

** The Solomon Amendment (10 U.S.C. §982:32 C.F.R. 216.65 F.R. 2056) is not a part of FERPA, but it allows military organizations access to information ordinarily restricted under FERPA for the purpose of military recruiting. Specifically, the Solomon Amendment permits the Department of Defense entities to physically access institutional facilities to recruit students, and to obtain students' names, addresses, phone numbers, age, class, and degree program once every term. The Solomon Amendment only applies to enrolled students over age 17.

Students have the right to file a complaint with the U.S. Department of Education concerning alleged failures by Finger Lakes Community College to comply with the requirements of FERPA. The name and address of the office that administers FERPA is:

U.S. Department of Education
Student Privacy Policy Office
400 Maryland Ave, SW
Washington, DC 20202

Student Accounts Office

(Room 1070; (585) 785-1405)

  • Refund policy (The College’s refund policy is outlined online at www.flcc.edu/bursar)
  • Requirements for the return of Title IV funds
  • Summary of requirements for the return of Financial Aid Title IV grant or loan assistance by withdrawn students. Information is also available online at www.flcc.edu/bursar.

Financial Aid Office

(Room 1145: (585) 785-1276)

Please contact the Financial Aid Office or visit our website for the following information:

Office of Assessment, Planning and Continuous Improvement

(1260; (585) 785-1464)

The Office of Assessment, Planning and Continuous Improvement provides information regarding FLCC graduation/completion and transfer out rates and is in compliance with the Student Right-to-Know Act of 1990 (P.L. 101-542). For detailed consumer information, visit www.flcc.edu/consumer/.

Office of Campus Police

(Room 2202; (585) 785-1900) – Emergency: 911

The office is committed to providing safety, service and professionalism to the community. As sworn peace officers, the team is dedicated to ensuring the safety and security of everyone on the campus.

Campus Police can assist in crime investigation, victim assistance, crime prevention information and general requests for help.

The office is open 24/7, 365 days a year.

FLCC’s annual security report includes statistics for the previous three years’ reported crimes that occurred on campus, in certain off-campus buildings owned or controlled by FLCC, and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report by contacting the Office of Campus Police or by accessing the following Web site: www.flcc.edu/safety.

Athletic Office

(Room 3881; (585) 785-1459)

Equity in Athletics Disclosure Act (information about athletic program participation rates and institutional financial support for each program)

Office of Student Life

(Room 2135; (585) 785-1264)

FLCC wants you to be successful both in and out of the campus. We have Distribution of Voter Registration Forms

Hard-copy voter registration forms are available in Student Life and at each campus center site.

Disability Services

(3rd floor Charles J. Meder Library – 3580; (585) 785-1441)

Disability Services facilitates equal access for students with disabilities by coordinating accommodations and support services. Students seeking accommodations or support services must provide documentation from a qualified source. Disability Services is a designated voter registration site; voter registration forms are available upon request.

Student Complaints and Concerns

To report a complaint or concern, please visit the Student Complaints and Concerns web page to review information and guidance for various categories.

Academic Support

College-level classes can be challenging. At FLCC we have a variety of academic support services to help you succeed! MyWCOnline allows you to select tutoring help from our Math Center, Writing Center or Science Incubator at the Canandaigua campus as well as at all of our campus centers. We also offer limited tutoring for some subjects not covered in those areas. Tutors can work with students individually or in small groups. In-person or online the choice is yours. All services are FREE! Visit: www.flcc.edu/learningsupport/ for more information.

Looking for help with time management, tips for online learners or how to overcome math anxiety? Don't worry we have a free resource called: StudentLingo which is a series of interactive, on-demand workshops, action plans and valuable resources focused on helping you achieve your academic, career, and personal goals while in College. Visit www.studentlingo.com/flcc and log in with your fingerlakes.edu email.

ThinkingStorm is embedded within Brightspace, FLCC's learning management system (LMS). All online classes are taught on this platform and many in-person courses also use it. All students have a Brightspace account and ThinkingStorm is on-demand professional tutoring service when you need it. ThinkingStorm is free to students as well.