Online Degree Programs

At Finger Lakes Community College, we're committed to providing support and addressing any issues that may arise during your online learning experience.

Having Issues in Your Online Course?

As a member of the National Council for State Authorization Reciprocity Agreements (NC-SARA), we follow a comprehensive complaint resolution process outlined in the SARA Policy Manual. A summary of the SARA student complaint process is available online.

Consumer protection complaints resulting from distance education courses, activities, and operations may be submitted to Finger Lakes Community College as outlined below for investigation and resolution.

Step 1: Contact Your Instructor

Your instructor is your first point of contact when it comes to any academic challenges or needs. They may grant extensions, offer extra credit, amend grades, or provide access to previous assignments. Please note that any accommodations made by your instructor are assessed on a case-by-case basis.

Step 2: Contact a Professional Academic Advisor

If you're experiencing difficulties uploading assignments or navigating our online platform, Brightspace, our dedicated online learning advisor, Brooke Napoleon (Brooke.Napoleon@flcc.edu), is here to assist you.

Step 3: Follow the Academic Grievance Policy

If you have further concerns that are not resolved through the above steps, we recommend reviewing our Academic Grievance Policy. This will guide you on the appropriate action to address any additional issues.

Remember, we are here to ensure your success in your online course. Don't hesitate to reach out for support and guidance throughout your academic journey.