COVID-19 Updates and Resources

Laptop computer and textbook on home office desk

Updated May 18, 2020 9:38 AM

Finger Lakes Community College continues to operate remotely as we wait for guidance on phase four of New York Forward, which includes the reopening of educational institutions. Remote learning will continue through FLCC summer sessions, and we are reviewing the COVID-19 guidance from federal, state and local authorities as we plan for the fall semester. Updates will continue to be posted on this page. We welcome current and prospective students and members of the community to contact us with questions. Please refer to our employee and office directory.

All student services are available remotely. Please see below for details on how to contact specific offices and services. Visit our Blackboard Student Group to see virtual hours, and to make individual tutoring and academic support appointments.

Blackboard Student Group 

Disability Services

  • Students who are currently enrolled with Disability Services have received an email from Melissa Soules related to your rights as a registered student.
  • To register for Disability Services, contact for the guidelines and registration process.
  • Faculty have received notification from Disability Services on how to ensure that their coursework is accessible to all students.

Counseling Services

  • Students needing short-term personal counseling can reach the Office of Community Standards and Counseling at (585) 785-1211 or Appointments can be set up in Starfish.
  • Worried about someone's health and safety? Call 911 immediately. If your concern does not require an emergency response, complete a RADAR report.
  • Check out the Counseling Services web page for available apps and resources relating to personal development and mental health.

Student Health Services

  • Students will continue to have access to the Health Services staff. We will coordinate triage care with our team virtually and with our care provider in Canandaigua for non-life threatening issues. Contact us at (585) 785-1297 or during business hours (Monday - Thursday, 8:30 a.m. - 5 p.m. and until 4 p.m. on Friday).

Emergency Needs and Staying Safe

  • We understand that life happens. In this turbulent time, this can be even more stressful. To request a student emergency loan for unforeseen expenses, such as a car repair, please visit our website.
  • Your safety is of paramount importance to us. During this time, all policies remain in place. If you have concerns around discrimination, sexual misconduct or general conduct issues, please contact the Office of Community Standards at (585) 785-1211 or

Book Nook: Bookstore

  • The FLCC Book Nook has moved to virtual-only business. Check out the Book Nook website.

Academic Support Services

Working with Your Instructors

  • Faculty will hold virtual office hours via online tools, email or phone. Your instructor should communicate their plans to you.
  • We ask students please be patient, check your FLCC email often, and communicate directly with your instructors.

Withdrawing, Adding/Dropping Courses

  • We're extending the deadline to withdraw from 15 week courses. You now have until May 14, the end of the semester, to decide whether to drop a spring semester course.
  • FLCC will change its grading process for spring semester. You have until June 8 to decide if you would like to take a letter grade or opt for a satisfactory/unsatisfactory option. Ask your advisor about this option if you would like to learn more.
  • Looking to add/drop a course? The One Stop Center is accepting requests to do so electronically.
    • If you are on academic probation, or have a financial aid plan, remember to check with financial aid before add/dropping a class.
    • Dropping all of your courses (or withdrawing from the College) prior to April 2 may result in financial aid implications, including owing the College money.
    • If you wish to drop a course, and will remain registered for at least one course, complete a drop form.
    • If adding a course that has started, or is full, please email the instructor for approval first. Upon receiving approval, forward the email chain to the One Stop Center with the request to be added. The email is
  • Looking to change your major? You can also do this via email through the One Stop Center.

Registration for Summer and Fall 2020

  • Registration for Fall 2020 will begin on April 13, 2020 for all students. There will be no priority registration period.
  • Students will still need to virtually meet with an advisor to have their registration hold lifted.
  • The Academic Advising, Career & Transfer Services Office will be sending you information with how to meet with advisors virtually.
  • Summer 2020 courses are currently available and registration is open. Class formats may change due to COVID-19 response. Check back frequently for more updates.

Due to the COVID-19 pandemic, FLCC is offering students the option to take a satisfactory or unsatisfactory (S/U) in one or more classes for the spring 2020 semester.

You will have the option to choose between receiving a traditional letter grade (A through F) or a satisfactory/unsatisfactory (S/U) symbol for one or all of your courses.

If you request the S/U option, the symbol on your transcript will be:

  • An S for satisfactory if you earned a C- or above
  • A U for unsatisfactory if you earned a grade below C-

The S/U Application Process

  • If you are considering the S/U option, first you should find out if it is right for you. Every student’s situation is different. For example, if you plan to transfer, you need to find out if your transfer school will accept credits without a grade.
  • Email your professional academic advisor to make an appointment to discuss the S/U option. If you do not know who that is, email to
  • At the end of the semester, faculty will enter your letter grades on WebAdvisor for you to review.
  • If you want to apply for the S/U option, you will need to complete the S/U Grading Request Form with your professional academic advisor no later than June 8, 2020.
  • If you apply for the S/U option and change your mind, you can also reverse your decision by June 8, 2020.

Important Details About the S/U Option

  • Both S and U are not calculated into your GPA, but the S will indicate that you successfully completed the course and will earn credit.
  • You must complete the entire course to receive an S or U symbol. Your semester does not end if you take this option.
  • This is an option for the spring 2020 semester only; this is not a permanent change in FLCC grading practices.

The College has received funding from the Coronavirus Aid, Relief, and Economic Security Act (CARES) Act. The U.S. Congress established the Higher Education Emergency Relief Fund (HEERF) to provide emergency financial aid grants. These critical funds will help eligible FLCC students cover expenses related to unanticipated travel, additional technology requirements, or other needs related to the COVID-19 response.

Once we receive clearance to start disbursing awards to students, we will send eligible students an e-mail. Please continue to check your FLCC e-mail for further information.

For more details and updates, please visit the FLCC CARES Act Emergency Fund web page.

The College has received guidance from federal and state government agencies concerning flexibility of financial aid regulations for this term. Each student’s situation is different. Please contact your financial aid counselor if changes occur in your school attendance, personal financial situation or if you need immediate financial assistance.

If you are on a Financial Aid Plan, remember to email your financial aid counselor before dropping a class. Your counselors are assigned based on the first letter of your last name.

  • Financial aid counselors are available for phone and/or Webex discussions. Please email your counselor to set up an appointment.
  • If you are registered for summer courses and plan to apply for summer financial aid, now is the time to complete the summer aid application.
  • For help completing your FAFSA, email Lidia Irizarry, our FAFSA completion specialist, at to set up an appointment via phone or Webex.


Paychecks will continue to be processed. For anyone who does not have direct deposit, checks will be mailed to the address on file. For questions about benefits, employees should refer to guidance from Human Resources or contact the office at

Student Aides and Work Study

All student aides and work-study students have been designated at this time as "nonessential" employees and should not report to work until further notice.

Work-study students: Your work-study assignment is part of your financial aid package. Until further notice, please continue to file your regular hours on your time sheet and you will be paid.

Student aides: Please contact your supervisor for instructions on reporting hours through March 31. Directions for student aides after that date are being developed. Please check back for updates.

All FLCC facilities are operating with managed access, meaning only those with authorization can enter at this time. This is meant to protect the health and safety of those who must report to work in person. FLCC will continue academic operations and student services remotely.


Students residing in The Suites at Laker Landing as of March 19th will automatically receive a pro-rated refund of the Spring 2020 housing charge within the next three to four weeks. No further action is required by the student. Students should refer to their Finger Lakes student email for further details. Please note that the security deposit refund process is separate from the Spring 2020 semester housing refund. Security deposit refunds will be issued at a later date.

Students may request a refund of their remaining Laker Loot and/or block meal plan balances by completing a FLCC Association meal plan refund request.

Refund requests for Laker Loot and block meal plans purchased with financial aid must be submitted by June 30, 2020 - after that date, funds will expire. Laker Loot purchased with funds other than financial aid never expire and may be used in subsequent years; refund requests may be made at any time or balances may be maintained for future purchases.

Kindly allow three to four weeks for processing. Please reach out to with any questions.

Housing Support

Please contact the Office of Housing & Residential Life at (585) 785-1643 or to find out what local options are available or the Office of Community Standards at (585) 785-1211 or, for assistance.

Food Concerns

The Office of Community Standards runs a small food cupboard that is still available in limited capacity. If you're interested in receiving goods, contact the office at (585) 785-1211 or

Our campus food service vendor, AVI Fresh (which operates the Finger Lakes Café and Starbucks kiosk) will be closed until further notice.

FLCC IT Services

  • Computer Labs: Current guidance prohibits us from allowing access; however, as we receive additional information we will update this accordingly.
  • The Helpdesk is available at (585) 785-1419 or to assist you with questions related to computer accounts (i.e. student email, WebAdvisor, etc), and technical suppor. If you call during peak times and don't get an answer, please leave a message and the first available tech will call you back. Your call is important to us!
  • Online Learning: For technical support with online courses, please contact the Open SUNY Helpdesk. To contact the FLCC Office of Online Learning, call (585) 785-1733 or use the employee directory for email addresses.
  • Webex Meetings: For information on how to access a course Webex meeting, view our Joining a Webex Meeting Quick Start Guide.
  • Having trouble with Internet access or personal computer equipment? Please contact the IT Helpdesk at (585) 785-1419 or If you need technology, such as a laptop, in order to complete the semester, please fill out this form.
  • For students with Internet access problems at home, please see these options.

Internet Service

If you need Internet access, local providers listed below have offers for students. You'll need to contact these vendors yourself and coordinate with them directly; each will have its own terms of service.

Avoiding Email Scams

During any crisis or high-profile event, hackers/scammers and other bad actors will try to trick you into clicking links or opening attachments that relate to the crisis. Here are several to watch out for:

  • COVID-19/Coronavirus emails and attachments with urgent news and important announcements
  • Emails detailing changes in operational modality (moving to online/distance learning)
  • Emails offering special information regarding helping you move to an all online teaching environment
  • VPN news, special offers, fake scareware pop ups saying you need to call Tech Support
  • Emails or unexpected web pages asking you for your logon/password credentials

We ask that everyone carefully look at all emails. If there is any doubt about an email, forward it to the and ask if it is a valid email. Do not take unnecessary risks by clicking links or opening attachments.


If you are well, practice these protective measures:

  • Wash your hands thoroughly several times a day with soap and water or use alcohol based hand sanitizers
  • Avoid touching eyes, nose and mouth
  • Be prepared to stay home by having a few days of extra food, water and medicine on hand
  • Practice social distancing

If you are ill, do the following:

  • Stay home if you are ill, except to obtain medical care or necessities
  • Cover coughs and sneezes with a tissue or your elbow - not your hand
  • If you have symptoms (cough, fever, shortness of breath) and seek medical treatment, call ahead so providers are ready for you.
  • If you believe you have come in contact with someone who has a confirmed case of COVID-19, call your health care provider or your county public health department


Staff for FLCC and its food service provider, AVI, use cleaning products shown to be effective against coronavirus. In addition, facilities staff take the following measures to control the spread of disease:

  • Disinfection of door knobs and handrails
  • Wiping down work areas that get used under limited operations
  • Keeping hand sanitizer stations filled at all locations
  • Flushing the air in the building as often as possible to bring in fresh air from outside
  • Deep cleaning all restrooms (fixtures, walls and floors) regularly

Need Assistance?

General Questions or Comments

If you have a question about FLCC operations that is not included here, email us at

Student Concerns

For students who have a specific concern or question, you can complete this simple form. We will connect you with the right resource.


New York State Coronavirus health hotline | 1-888-364-3065

Call with questions or concerns about travel and symptoms


New York State Health Department: Novel Coronavirus (COVID-19)

SUNY: Health Alert - 2019 Novel Coronavirus

CDC: Coronavirus Disease 2019

World Health Organization: Rolling updates on coronavirus disease

Local: NYS County Health Departments