Welcome, students! We are prepared to help you transition to online learning. Latest information 

COVID-19 Updates and Resources

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Updated March 31, 2020 8:06 AM

A Message from President Robert K. Nye

Dear FLCC Students,

On behalf of the faculty and staff, we are looking forward to reconnecting with you on March 30 when the spring semester resumes. You have been very much on our minds over the last two weeks.

We have been hard at work revising course outlines and arranging for our tutors, professional advisors, counselors and others to be available by phone, email and online tools. Please look below for updated information that should answer many of your lingering questions. You can use our employee directory to find someone specific, or fill out the form on the right of this page.

For some of you, online and remote learning is unfamiliar. We are ready to support you. We have your back. We know you can accomplish this. Please do not drop courses out of fear of the unknown - talk to us first and we can figure it out together.

We will absolutely miss seeing you every day. You give us energy and you inspire us. Yet, we are ready for this transition, and ready for your phone calls, online video sessions and emails. Let’s finish this semester together.


Robert Nye, Ph.D.

All student services are available remotely, please see below for details on how to contact specific offices and services.

Disability Services

  • Students who are currently enrolled with Disability Services have received an email from Melissa Soules related to your rights as a registered student.
  • To register for Disability Services, contact Melissa.Soules@flcc.edu for the guidelines and registration process.
  • Faculty have received notification from Disability Services on how to ensure that their coursework is accessible to all students.

Counseling Services

  • Students needing short-term personal counseling can reach the Office of Community Standards and Counseling at (585) 785-1211 or standards@flcc.edu. Appointments can be set up in Starfish.
  • Worried about someone's health and safety? Call 911 immediately. If your concern does not require an emergency response, complete a RADAR report.
  • Check out the Counseling Services web page for available apps and resources relating to personal development and mental health.

Student Health Services

  • Students will continue to have access to the Health Services staff. We will coordinate triage care with our team virtually and with our care provider in Canandaigua for non-life threatening issues. Contact us at (585) 785-1297 or janette.aruck@flcc.edu during business hours (Monday - Thursday, 8:30 a.m. - 5 p.m. and until 4 p.m. on Friday).

Emergency Needs and Staying Safe

  • We understand that life happens. In this turbulent time, this can be even more stressful. To request a student emergency loan for unforeseen expenses, such as a car repair, please visit our website.
  • Your safety is of paramount importance to us. During this time, all policies remain in place. If you have concerns around discrimination, sexual misconduct or general conduct issues, please contact the Office of Community Standards at (585) 785-1211 or standards@flcc.edu.

Book Nook: Bookstore

  • The FLCC Book Nook has moved to virtual-only business. Check out the Book Nook website.

Academic Support Services

  • Blackboard online support is available by emailing sarah.heisman@flcc.edu or by visiting the Open SUNY Helpdesk.
  • Tutoring Services (including Thinking Storm) will continue to assist students. Please go to the Blackboard Student Group for respective tutoring center services routing.
  • Help with Academic Success topics are available by contacting veronica.bargy@flcc.edu or by checking out the FLCC StudentLingo site.
  • The Library will help students in the transition by providing access to staff and resources. Visit our remote resources and guidance web page for more details.
  • Computer Labs: Current guidance prohibits us from allowing access; however, as we receive additional information we will update this accordingly. See Technology tab below.

Working with Your Instructors

  • Faculty will hold virtual office hours via online tools, email or phone. Your instructor should communicate their plans to you.
  • We ask students please be patient, check your FLCC email often, and communicate directly with your instructors.

Withdrawing, Adding/Dropping Courses

  • We're extending the deadline to withdraw from 15 week courses. You now have until May 14, the end of the semester, to decide whether to drop a spring semester course.
  • FLCC will change its grading process for spring semester. You have until June 1 to decide if you would like to take a letter grade or opt for a satisfactory/unsatisfactory option. Ask your advisor about this option if you would like to learn more.
  • Looking to add/drop a course? The One Stop Center is accepting requests to do so electronically. Simply email them for more information at onestop@flcc.edu
    • If you are on academic probation, or have a financial aid plan, remember to check with financial aid before add/dropping a class.
    • Dropping all of your courses (or withdrawing from the College) prior to April 2 may result in financial aid implications, including owing the College money.
    • If adding a course that has started, or is full, please email the instructor for approval first. Upon receiving approval, forward the email chain to the One Stop Center with the request to be added.
  • Looking to change your major? You can also do this via email through the One Stop Center.

Registration for Summer and Fall 2020

  • Registration for Fall 2020 will begin on April 13, 2020 for all students. There will be no priority registration period.
  • Students will still need to virtually meet with an advisor to have their registration hold lifted.
  • The Academic Advising, Career & Transfer Services Office will be sending you information with how to meet with advisors virtually.
  • Summer 2020 courses are currently available and registration is open. Class formats may change due to COVID-19 response. Check back frequently for more updates.

All in-person internal and external non-instructional events are suspended until further notice. Check the FLCC events calendar for the most up-to-date listing of event cancellations and newly scheduled virtual events. For updates on Admissions events, view the Visit FLCC page.


The traditional commencement ceremony, originally scheduled for May 16, has been postponed. May 2020 graduates will receive their degrees; transcripts will show a May 2020 graduation date. Alternative plans for a celebration are under development. Students who have registered to graduate can still get caps and gowns for free by placing an online order by April 15 with the bookstore. The items will be mailed to your home. (If you have already ordered, your cap and gown will be mailed as well.)

Student Life

Large scale traditions (e.g., Laker Day, May Day) will be re-imagined given our new protocols. Check back for more information on these events in the coming weeks.

Student Life, and Student Corporation are going virtual with ways to engage with our students. Check out Blackboard and our social media channels for upcoming events, and how to participate.

The College continues to receive guidance from federal and state government agencies concerning financial aid as the situation evolves. Please check back here for updates.

If you are on a Financial Aid Plan, remember to email your financial aid counselor before dropping a class. Your counselors are assigned based on the first letter of your last name.


Paychecks will continue to be processed. For anyone who does not have direct deposit, checks will be mailed to the address on file. For questions about benefits, employees should refer to guidance from Human Resources or contact the office at humanresources@flcc.edu.

Student Aides and Work Study

All student aides and work-study students have been designated at this time as "nonessential" employees and should not report to work until further notice.

Work-study students: Your work-study assignment is part of your financial aid package. Until further notice, please continue to file your regular hours on your time sheet and you will be paid.

Student aides: Please contact your supervisor for instructions on reporting hours through March 31. Directions for student aides after that date are being developed. Please check back for updates.

All FLCC facilities are operating with managed access, meaning only those with authorization can enter at this time. This is meant to protect the health and safety of those who must report to work in person. FLCC will continue academic operations and student services remotely.

Suites at Laker Landing

Due to new guidance from SUNY for the protection of our community, all students living in The Suites at Laker Landing were asked not to return after spring break. If you have remaining questions about the Suites, please contact the Office of Housing and Residential Life at (585) 785-1643.

All Suites residents will receive an email at a later date with instructions for retrieving their belongings.

Housing Support

Please contact the Office of Housing & Residential Life at (585) 785-1643 or Housing@flcc.edu to find out what local options are available or the Office of Community Standards at (585) 785-1211 or standards@flcc.edu, for assistance.


Association Housing is in the midst of receiving guidance from SUNY related to refunds, credits, and future access to The Suites at Laker Landing. Suites residents should continue to check this web page for updates from the College as well as your email for updates from the Office of Housing and Residential Life.

Food Concerns

The Office of Community Standards runs a small food cupboard that is still available in limited capacity. If you're interested in receiving goods, contact the office at (585) 785-1211 or standards@flcc.edu.

Our campus food service vendor, AVI Fresh (which operates the Finger Lakes Café and Starbucks kiosk) will be closed until further notice. Questions related to blockmeal plan and Laker Loot refunds will be updated accordingly on this website at a later date.

FLCC IT Services

  • Computer Labs: Current guidance prohibits us from allowing access; however, as we receive additional information we will update this accordingly.
  • The Helpdesk is available at (585) 785-1419 or helpdesk@flcc.edu to assist you with questions related to computer accounts (i.e. student email, WebAdvisor, etc), and technical suppor. If you call during peak times and don't get an answer, please leave a message and the first available tech will call you back. Your call is important to us!
  • Online Learning: For technical support with online courses, please contact the Open SUNY Helpdesk. To contact the FLCC Office of Online Learning, call (585) 785-1733 or use the employee directory for email addresses.
  • Webex Meetings: For information on how to access a course Webex meeting, view our Joining a Webex Meeting Quick Start Guide.
  • Having trouble with Internet access or personal computer equipment? The College may be able to assist in securing appropriate services. Please contact: standards@flcc.edu with your name and situation.

Internet Service

If you need Internet access, local providers listed below have offers for students. You'll need to contact these vendors yourself and coordinate with them directly; each will have its own terms of service.

Avoiding Email Scams

During any crisis or high-profile event, hackers/scammers and other bad actors will try to trick you into clicking links or opening attachments that relate to the crisis. Here are several to watch out for:

  • COVID-19/Coronavirus emails and attachments with urgent news and important announcements
  • Emails detailing changes in operational modality (moving to online/distance learning)
  • Emails offering special information regarding helping you move to an all online teaching environment
  • VPN news, special offers, fake scareware pop ups saying you need to call Tech Support
  • Emails or unexpected web pages asking you for your logon/password credentials

We ask that everyone carefully look at all emails. If there is any doubt about an email, forward it to the helpdesk@flcc.edu and ask if it is a valid email. Do not take unnecessary risks by clicking links or opening attachments.

Travel Restrictions

All student trips and employee travel is canceled indefinitely

All Student Corporation sponsored travel (locally, regionally and within the US) has been cancelled for the remainder of the academic year.

We encourage everyone to avoid nonessential travel. Please work to minimize your risk of illness with the preventive measures below. However, if you believe you have been exposed to COVID-19, contact your health care provider for instruction. Students without a health care provider may call Student Health Services at (585) 785-1297.


The NJCAA has canceled all spring athletic seasons. All athletic team practices are canceled. All internal and external athletic events are canceled indefinitely.


If you are well, practice these protective measures:

  • Wash your hands thoroughly several times a day with soap and water or use alcohol based hand sanitizers
  • Avoid touching eyes, nose and mouth
  • Be prepared to stay home by having a few days of extra food, water and medicine on hand
  • Practice social distancing

If you are ill, do the following:

  • Stay home if you are ill, except to obtain medical care or necessities
  • Cover coughs and sneezes with a tissue or your elbow - not your hand
  • If you have symptoms (cough, fever, shortness of breath) and seek medical treatment, call ahead so providers are ready for you.
  • If you believe you have come in contact with someone who has a confirmed case of COVID-19, call your health care provider or your county public health department


Staff for FLCC and its food service provider, AVI, use cleaning products shown to be effective against coronavirus. In addition, facilities staff take the following measures to control the spread of disease:

  • Disinfection of door knobs and handrails
  • Wiping down work areas that get used under limited operations
  • Keeping hand sanitizer stations filled at all locations
  • Flushing the air in the building as often as possible to bring in fresh air from outside
  • Deep cleaning all restrooms (fixtures, walls and floors) regularly

Need Assistance?

General Questions or Comments

If you have a question about FLCC operations that is not included here, email us at communityaffairs@flcc.edu.

Student Concerns

For students who have a specific concern or question, you can complete this simple form. We will connect you with the right resource.


New York State Coronavirus health hotline | 1-888-364-3065

Call with questions or concerns about travel and symptoms


New York State Health Department: Novel Coronavirus (COVID-19)

SUNY: Health Alert - 2019 Novel Coronavirus

CDC: Coronavirus Disease 2019

World Health Organization: Rolling updates on coronavirus disease

Local: NYS County Health Departments