COVID-19 Updates and Resources
Updated March 4, 2021 3:46 PM
Staying Safe Through Spring Semester
With the semester underway, please continue following the COVID-19 protocols to keep our community safe. Masks are required at FLCC locations. The Centers for Disease Control has advice on how you can make your mask as effective as possible.
Anytime you come to an FLCC location, please complete the CampusClear app. Please read through the questions as they do change from time to time.
If you are taking an in-person class, living in The Suites at Laker Landing, participating in athletics, or coming to campus regularly for another reason, you need to participate in the pooled surveillance testing program. Failure to comply can result in disciplinary action described below under the heading "Sanctions for COVID-19 Protocol Violations." If you get tested elsewhere and need to submit results or any other health documentation to FLCC, you can now upload these documents through a secure student health portal. For more information on the portal, visit the Student Health Services page. Students who are only taking online and remote classes and do not plan to come to an FLCC location are not required to test.
See testing schedule below for upcoming locations and dates:
Before entering any FLCC building, all visitors, employees, and students are required to complete a daily self-screening with the CampusClear app.
FLCC Conditions & Stats
FLCC participates in the SUNY pooled testing surveillance program. Results and information about positive cases are posted on our COVID dashboard.
Students who do not clear the self screening (see Entering FLCC Buildings above) will receive instructions on the next steps to take.
If a student, employee or visitor tests positive, FLCC will work with the local health department and provide data from the self-screening application to assist with contact tracing.
Isolation and Quarantine
Students who may have been exposed to COVID-19 should quarantine while waiting for test results. Quarantine helps prevent the spread of disease that can occur before a person knows they are sick or if they are infected with the virus without experiencing symptoms.
Isolation is used to separate people infected with the virus (those who are sick with COVID-19 and those with no symptoms) from people who are not infected.
Protocols have been established to care for Suites at Laker Landing residents who are directed to isolate or quarantine. Non-residential students will isolate or quarantine where they live.
Getting a COVID-19 test
A COVID-19 test will tell you if the virus is active at the time of testing. If your primary care provider ordered the test, follow the directions the provider gives you. If you do not have a primary care provider, there are a few local options:
UR Medicine Urgent Care will test only if you have symptoms and after being evaluated by a provider.
- Call (585) 978-8240 to schedule an appointment.
- Hours: 8 a.m. to 8 p.m. Monday to Friday, 9 a.m. to 5 p.m. Saturday and Sunday
- Address: 699 S. Main Street, Canandaigua, NY 14424 (same plaza as Macri's Deli)
- You MUST bring a copy of your insurance card
- If you do not have insurance, let them know, and complete a sliding scale fee application. This will reduce the cost based on your income.
WellNow Urgent Care will test even if you do not have symptoms (asymptomatic testing).
- WellNow performs two types of tests. Please ask for PCR testing, not antibody testing.
- Two locations: 1 White Springs Road, Geneva (Town and Country Plaza), 8 a.m to 8 p.m. daily, (315) 230-4074; also 288 Eastern Blvd, Canandaigua, 7 a.m. to 11 p.m. daily, (585) 412-5630
- Calling first is recommended but not mandatory.
- You MUST bring a copy of your insurance card. There is NO assistance for individuals without insurance coverage.
- If you are getting an asymptomatic test, a provider evaluation is not required.
- If you are getting a test because you are experiencing symptoms, an evaluation by a provider is necessary before a test can be ordered.
Finger Lakes Community Health also provides asymptomatic testing.
- Thursday, 9 a.m. to 10 a.m. at Penn Yan Community Health, Ovid Community Health, and Newark Community Health
- Thursday, 1 to 2 p.m. at Geneva Community Health
- You MUST register for a test at Asymptomatic COVID-19 Testing Registration Form or call (315) 781-8448 with questions.
- There is a $60 fee; please contact (315) 871-1110 if you face financial hardship.
The New York State Department of Health has a drive-thru testing site in parking lot G of Monroe Community College's Brighton Campus, 1000 E. Henrietta Road.
State testing is free and available for asymptomatic individuals. To make an appointment, visit covid19screening.health.ny.gov or call 1-888-364-3065. For more information, please visit the NYS COVID-19 Testing website.
You will be informed of test results as soon as they are available. (If your permanent address is not Ontario County, please let the testing site know so results are reported appropriately). Further direction will be given based on the test results and your living situation.
Even if you have a negative test, you must continue with preventive behavior:
- Always wear your mask whenever you leave your room, even to go for testing
- Avoid touching your face, especially eyes, nose or mouth
- Wash hands frequently, or use hand sanitizer, especially when entering or leaving a room
- Be sure to maintain proper social distancing (6 feet or more)
Student Health Services is not able to test for or treat COVID-19, but is available to provide direction, support and education. Please call (585) 785-1298 Monday to Thursday 8:30 a.m. to 5 p.m., Friday 8:30 a.m. to 4 p.m. Transportation can be arranged for those in need of assistance.
FLCC is participating in the pooled testing surveillance program through SUNY Upstate Medical University to identify individuals who may be asymptomatic to prevent the spread of illness.
Our top priority is to test those who spend the most time on campus interacting with others. This includes students who live in The Suites at Laker Landing, participate on athletic teams and attend nursing and laboratory classes.
Students who have not registered for a testing account previously will need to do so before arriving at a session by visiting suny-covid-test.com. When you get to the screen that asks if you have a test kit, you may stop. Your account is active.
You may use any email account with the site. If you do not have insurance, please contact email@example.com for assistance in obtaining options. You can use "unknown" if you do not have insurance to complete the registration. You should use your own phone number in that section if this is the case. For assistance completing the registration, please contact firstname.lastname@example.org.
If you have tested positive within the last 90 days, you will be exempt from testing. For more information on how to provide this data to the College, please contact Student Health at email@example.com.
The pooled surveillance technique allows the lab at SUNY Upstate Medical University to mix several samples together in a "batch" or pooled sample and then test the pooled sample. If the pooled sample is negative, it means that all individuals were negative. If the pooled sample is positive, then each sample will be tested individually to find out which was positive. Because samples are pooled together, ultimately fewer tests are run overall.
Those who participate in pooled testing will register with an app, allowing the College to receive the result of their test pool quickly. Test results numbers (aggregate) are available on the FLCC COVID-19 dashboard. For questions about the pooled testing program, please email firstname.lastname@example.org.
Before Entering the Building: COVID-19 Screening
You will need to complete a self-screening using the CampusClear app the same day you plan to enter an FLCC building. Detailed information about procedures for entering FLCC locations and links to the CampusClear app are available at www.flcc.edu/campusclear.
Information on CampusClear will also be emailed to new students before classes start.
If you cannot complete the app, Campus Police will ask you to complete a questionnaire on a computer station in the main lobby.
Entry Limited to Official Business
FLCC is limiting entry to all facilities to those with official business to ensure that students and employees are able to learn and work in as safe an environment as possible. This practice is effective through the end of the spring semester.
Official business includes students, employees, and vendors or visitors with appointments. Family members of students and employees and other unscheduled guests are not permitted at this time.
While in the Building: Preventive Measures
Masks are required at the main campus, campus centers and other FLCC locations. Students may receive a free mask from the Student Corporation by filling out a face mask request form.
Please stay 6 feet from others in hallways, offices and classrooms. Some offices will have Plexiglas dividers for additional protection.
Watch for signs in the building with special instructions, such as traffic patterns for the One Stop Center and the Helpdesk.
Hand sanitizer stations will be available throughout campus, and classrooms will have cleaning supplies.
Plan Your Visits
Before visiting a campus center, the library, computer labs or other offices, please check hours and procedures. Some offices will require appointments while others will continue to provide walk-in services. Please refer to departmental webpages for contact information and service delivery.
Types of Classes
Hybrid/In-Person: These courses are part online, part on-campus. Classes will be divided into small groups for in-person sessions to make it possible for professors and students to meet while practicing social distancing. In WebAdvisor, hybrid courses will have no letter if they take place at the main campus, a "G" for Geneva, an "N" for Newark and a "V" for Victor (examples: BIO-171-05 and TECH-116-V5). Refer to the meeting information for days and times.
HyFlex: Combines online and face-to-face instruction simultaneously into one single course section, with the mode of direct instruction determined by each individual student. Students can choose to attend in-person, watch online in real-time, or watch the recorded lecture, each class meeting offers students the ability to choose how they participate.
Online: Course content, such as readings, assignments and tests, is available through the internet with no scheduled class meetings. In WebAdvisor, online classes have a "U" or an "S" before the section number (example: ENG-101-U1). The "S" refers to online classes taken through SUNY (example: ENG-113-S1).
Remote: These courses are often referred to as "synchronous" because they meet at scheduled times using videoconferencing software. This allows for real-time interaction among professors and students. In WebAdvisor, synchronous online classes have a "C" in the section number (example: MAT-121-C06).
Course outlines will include backup plans if the College is required to return to all-remote instruction and steps students can take if they lose connection to a live online class.
The preview period in Blackboard, the platform FLCC uses for course materials, assignments, and student communication, will open on Jan. 25, a week before classes begin on Feb. 1.
Academic Calendar and Weather Closures
Finger Lakes Community College will continue to have weather closures -- often called snow days -- as in the past. To ensure the safety of those who commute, when FLCC announces a weather closure, in-person and remote classes are both canceled and the buildings are closed. While most students are studying remotely, several hundred people still come to our campuses daily, including students attending in-person classes or accessing WiFi and employees who staff in-person services.
FLCC will notify you of a snow day via email and text. You will also find notifications on local media, the FLCC homepage, and the FLCC Facebook page at facebook.com/fingerlakescommunitycollege. Please make sure your contact information is entered correctly into WebAdvisor. If your only phone number is your mobile number, please enter it into the "Cell Phone Number" field, not the "Home Phone Number" field.
Students new to FLCC for the spring semester should register for classes by following the instructions in your acceptance email, and signing up for a registration appointment via WebAdvisor. To add or drop classes after you have registered, please contact Academic Advising, Career and Transfer Services at email@example.com.
Spring registration is under way. To view the course schedule for Spring 2021, students should log into their WebAdvisor account. Current students must see an academic advisor to have their advising hold lifted before registering for classes. For more information on how to reach your academic advisor, visit the spring registration page.
Other Academic Changes
Looking to change your major? You can do this through your academic advisor or via email at firstname.lastname@example.org.
Dropping a Spring class? Fill out a Drop/Add Slip.
If you need assistance, please contact Academic Advising, Career and Transfer Services at email@example.com.
Student services are available remotely and in-person. Some offices will welcome walk-ins, while others will ask you to make an appointment so you don't have to wait. In either instance, our student support services will be ready and eager to help!
Academic Advising, Career and Transfer Services (AACTS)
Students can seek advice on career options, course selection and academic planning by making remote and in-person appointments via Starfish, email to firstname.lastname@example.org, phone at (585) 785-1268. AACTS also has a computer terminal in the main campus atrium for quick answers. For more information about services and hours, visit the AACTS webpage.
Math, science and writing tutoring will be available by in-person and remotely by appointment. Please view information and schedules on the Academic Success and Access Programs web page.
- If you are a current or incoming student and you have questions regarding registering, accommodations or accessible documents, please reach out to the Disability Services Coordinator at email@example.com.
- Check out the Disability Services web page for more information and resources.
- Students needing short-term personal counseling can reach the Office of Community Standards and Counseling at (585) 785-1211 or firstname.lastname@example.org. Appointments can be set up in Starfish.
- Worried about someone's health and safety? Call 911 immediately. If your concern does not require an emergency response, complete a RADAR report.
- Check out the Counseling Services web page for available apps and resources relating to personal development and mental health.
SUNY Mental Health Services
Check the SUNY mental health resource page for information on the Crisis Text Line for students, faculty, and staff who are dealing with emotional challenges. Members of the SUNY community can access the confidential text line 24/7 by texting Got5U to 741-741. The text line can be used to help alleviate depression, anxiety, stress, and suicidal thoughts. It also provides a way for people to talk about substance use, relationship issues, domestic violence, and school stressors, as well stress and anxiety related to the COVID-19 pandemic.
Student Health Services
- Students will be required to have their immunizations on file before the start of the semester.
- A health history will be required of any new student taking a hybrid/in-person course, living in The Suites at Laker Landing, or participating on an athletics team. An email link will be sent to students in these categories or you can access the COVID Health History form here. The health history will allow the College to monitor those who have underlying conditions in the case of an on-campus COVID-19 case.
- Students will continue to have access to the Health Services staff. See the Student Health Services web page for more details.
Emergency Needs and Staying Safe
- We understand that life happens. In this turbulent time, this can be even more stressful. To request student emergency funds for unforeseen expenses, such as a car repair, or access the FLCC food cupboard, please visit our website.
- Your safety is of paramount importance to us. During this time, all policies remain in place. If you have concerns around discrimination, sexual misconduct or general conduct issues, please contact the Office of Community Standards and Counseling at (585) 785-1211 or email@example.com.
Clubs and Activities
All club and organization meetings will be held virtually. Limited in-person activities will require masks, social distancing and advance registration. Be sure to check the calendar of meetings and events.
In conjunction with 27 other New York community colleges in the National Junior College Athletic Association (NJCAA), FLCC has made the difficult decision to cancel competition for winter sports. Men's and women's basketball and volleyball will not participate in competition this academic year. However, the teams may continue to practice starting Feb. 1, following health and safety protocols.
SUNY community colleges will make a decision regarding spring sports in mid-January and post the spring plan on the FLCC Athletics website.
If you're looking to play a sport, we invite you to submit a Recruit Me form to learn more about FLCC athletics.
The Suites at Laker Landing
There are currently rooms available for the Spring 2021 semester at The Suites at Laker Landing. Access the housing application.
Residents will have to abide by social distancing rules; no guests will be allowed. A move-out plan has been established if state or local health authorities make changes during the semester.
Please contact the Office of Housing & Residential Life at (585) 785-1643 or firstname.lastname@example.org to find out what local options are available.
A new grab-and-go kiosk is set to debut on Wednesday, February 3rd in the Cafe on the second floor of the Student Center. Hot and cold items will be available for purchase from 10:30 a.m. to 2:30 p.m. on weekdays when classes are in session. Stay tuned for details!
You can load Laker Loot funds onto your FLCC ID card. Laker Loot purchases are tax-free, equaling a 7.5 percent savings, and may also be used in snack and beverage vending machines at all campus sites. When you put funds on Laker Loot (not including financial aid), you receive an additional 5 percent bonus on purchases.
Visit get.cbord.com/flcc to purchase Laker Loot or www.flccbooknook.com for financial aid transactions. A smartphone app, GET, is available for Laker Loot account management in The Apple Store and Google Play.
FLCC Student Identification Cards
If you need a physical ID card for Laker Loot or building access, please email email@example.com with your name, complete mailing address and student ID number. Your FLCC Student ID number is found in your WebAdvisor account.
Students should complete a Free Application for Federal Student Aid (FAFSA) as soon as possible. For more information and resources, visit the Financial Aid web page.
For help completing your FAFSA, email Lidia Irizarry, our FAFSA completion specialist, at firstname.lastname@example.org to set up an appointment via phone or Webex.
Financial aid counselors are available for phone or video conferencing via Webex; your counselor is assigned to you based on the first letter of your last name.
The College has received funding from the Coronavirus Aid, Relief, and Economic Security Act (CARES) Act. The U.S. Congress established the Higher Education Emergency Relief Fund (HEERF) to provide emergency financial aid grants. These critical funds will help eligible FLCC students cover expenses related to unanticipated travel, additional technology requirements, or other needs related to the COVID-19 response.
We have received clearance to start the application process for the emergency grant. We will be sending eligible students an e-mail with the application for the emergency grant funding by the end of business, Friday June 5, 2020. Please continue to check your FLCC e-mail for further information.
For more details and updates, please visit the FLCC CARES Act Emergency Fund web page.
The Book Nook will operate virtually for the spring 2021 financial aid charging period (Monday, Jan. 18 through Friday, Feb. 19). Spring 2021 course materials may be purchased through The Book Nook's website, www.flccbooknook.com, and will be shipped directly to students' homes or delivered to residents at The Suites at Laker Landing. The Book Nook is offering free shipping on all online orders from Monday, Jan. 18 through Friday, Feb. 5.
Financial aid may be used for purchases provided that all paperwork has been filed and approved. Placing an advance order is highly recommended to ensure course materials are received by the start of the semester. Contact email@example.com or (585) 785-1685 with any questions.
All students should have access to a personal computer, given the increased use of online courses and web conferencing. In many cases, financial aid may be used to pay for computers at The Book Nook.
For minimum specifications for student laptops, visit www.flcc.edu/it/laptop-specs/.
For information on internet access, laptop loans and other technology questions, please review the Technology and Internet Access section below.
FLCC IT Services
The Helpdesk is available at (585) 785-1419 or firstname.lastname@example.org to assist you with questions related to computer accounts (i.e. student email, WebAdvisor, etc), and technical support. If you don't get an answer, please leave a message and the first available tech will call you back. Your call is important to us!
- Online Learning: For technical support with online courses, please contact the Open SUNY Helpdesk. To contact the FLCC Office of Online Learning, call (585) 785-1733 or use the employee directory for email addresses.
- Webex Meetings: For information on how to access a course Webex meeting, view our Joining a Webex Meeting Quick Start Guide.
Computers are available at the following locations and times:
- Main Campus third-floor rooms 3305 and 3326: Monday-Thursday, 8:30 a.m. to 5 p.m.; Friday, 8:30 a.m. to 4 p.m.; Saturday, 9 a.m. to 1 p.m.
- Main Campus Library: Reservations for computers at https://flcc.libcal.com/r
- Geneva Campus Center: Monday-Thursday, 8:30 a.m. to 4:30 p.m.; Friday, 8:30 a.m. to 4 p.m.
- Newark Campus Center: Monday-Thursday, 8:30 a.m. to 4:30 p.m.; Friday, 8:30 a.m. to 4 p.m.
- Victor Campus Center: Monday-Thursday, 8:30 a.m. to 4:30 p.m.; Friday, 8:30 a.m. to 4 p.m.
Laptop Computer Loans for Students
The FLCC IT Department has a limited number of laptop computers available to be loaned to students. Please complete a computer loan agreement form to submit a request. Contact the IT Helpdesk if you have any questions.
WiFi and Internet
In some cases, remote classes and in-person classes will be too close together for you to travel in between. You are welcome to go to an FLCC location and use College WiFi. Cafe seating, lounges and study areas are available. Furniture has been spaced to allow for social distancing.
FLCC also has WiFi in the main parking lot, closest to the logging sports practice field.
For students with internet access problems at home, check with the email@example.com for options.
Avoiding Email Scams
During any crisis or high-profile event, hackers/scammers and other bad actors will try to trick you into clicking links or opening attachments that relate to the crisis. Here are several to watch out for:
- COVID-19/Coronavirus emails and attachments with urgent news and important announcements
- Emails detailing changes in operational modality (moving to online/distance learning)
- Emails offering special information regarding helping you move to an all online teaching environment
- VPN news, special offers, fake scareware pop ups saying you need to call Tech Support
- Emails or unexpected web pages asking you for your logon/password credentials
We ask that everyone carefully look at all emails. If there is any doubt about an email, forward it to the firstname.lastname@example.org and ask if it is a valid email. Do not take unnecessary risks by clicking links or opening attachments.
All students have a responsibility to reduce the risk of COVID-19 transmission by practicing preventive measures (wear a mask, maintain social distance, etc.), abiding by quarantine or isolation orders, avoiding large gatherings, and cooperating with College and public health initiatives such as screening (CampusClear), testing and contact tracing.
The SUNY Chancellor has established uniform sanctions, which took effect on Oct. 1, 2020, for student violation of COVID-19 safety protocols across all 64 campuses. This policy applies only during the emergency response to the COVID-19 pandemic.
Examples of penalties are as follows:
- Students who know they have tested positive for COVID-19 and intentionally expose others face permanent dismissal or suspension from academic access (including distance learning) and housing for no less than one calendar year.
- Students who fail to complete a quarantine period, on or off campus, face suspension from on-campus housing with continued access to their academic program via remote learning only, an academic and on-campus housing suspension, or permanent dismissal from the institution.
- For students found to have committed repeated and/or intentional violations of face mask or social distancing requirements, the sanctions shall include a suspension from academic and/or on-campus housing access (with continued access to their academic program via remote learning only), an academic and/or on-campus housing suspension, or permanent dismissal from the institution.
- For students who fail to attend at least two scheduled COVID-19 pooled testing appointments, without sufficient excuse, disciplinary action may include interim suspension or administrative measures to electronically deactivate card access and restrict access to any buildings including on-campus housing.
Full details on violations and sanctions are available in the chancellor's memo.
If you are well, practice these protective measures:
- Wash your hands thoroughly several times a day with soap and water or use alcohol based hand sanitizers
- Avoid touching eyes, nose and mouth
- Be prepared to stay home by having a few days of extra food, water and medicine on hand
- Wear a mask and practice social distancing. You will reduce your chance of getting sick if you do both, not just one or the other.
If you are ill, do the following:
- Stay home if you are ill
- Cover coughs and sneezes with a tissue or your elbow - not your hand
- If you have symptoms (cough, fever, shortness of breath) and seek medical treatment, call ahead so providers are ready for you.
- If you believe you have come in contact with someone who has a confirmed case of COVID-19, call your health care provider or your county public health department
The College will follow New York State Department of Health and Centers for Disease Control protocols for appropriate cleaning and disinfecting for both suspected and confirmed COVID-19 cases.
FLCC staff have been trained in proper cleaning and disinfection techniques. COVID-19 cleaning logs that include the date, time, and scope of cleaning will be maintained by Facilities and Grounds. Staff hours for daytime cleaning have doubled.
Routine cleaning of College facilities will be rigorous and ongoing, and surfaces that are touched most frequently will be prioritized. This includes
- Light switches, handrails and door knobs/handles
- All restrooms, including all surfaces, fixtures, door knobs, push plates and switches
- Breakroom tables and chairs, refrigerator and microwave doors and handles
- Handles on equipment
- Buttons on vending machines and elevators
- Shared phones, computer keyboards, mouse, tablets
- Hands-on learning items
- Drinking fountains and water fill stations
- Copy machines
FLCC has replaced all electronic hand dryers with paper towels due to research that suggests the virus can be transmitted in aerosol form.
Facilities flushes the air in the building as often as possible to bring in fresh air from outside. The FLCC air filtering system exceeds the filtering recommendations of New York state.
Disinfecting solution with paper towels and instructions will be in all classrooms and common areas for use.
FLCC has hand sanitizer stations and sanitizer refill stations throughout campus.
Automatic flushing and sensor faucets have been installed in all restrooms. Some outer restroom doors will have a foot pull so users can avoid touching the door handle.
See below resources to understand how FLCC is protecting the health and safety of our campus community.
NYS has launched a free app that notifies users if they have been in close contact with someone who has tested positive for COVID-19. The app is anonymous and does not collect personal data. By participating, users can reduce the potential exposure risk to their immediate circle.
New York State Coronavirus health hotline | 1-888-364-3065
Call with questions or concerns about travel and symptoms