Hospitality and Tourism Management: Hotel and Resort Management Track

Associate in Applied Science (A.A.S.)

Reception sign on a counter at a resort

Hotels and resorts are a vital part of our regional economy here in the Finger Lakes and serve as a central feature of the tourism industry around the world. At FLCC, you can tap into this local network of professionals while preparing for a future in hospitality.

The Experience

The hotel industry is one of the largest service industries in the world. Travel and tourism play a significant role in fueling the economy in the Finger Lakes region and nationwide, and earning an education in hotel and resort management will get you ready to join this expanding industry; you’ll be prepared to pursue career options locally or throughout the country.

This track explores the many facets of the hospitality field, including hotel and resort operations, hospitality marketing, and food, beverage, and restaurant operations. This program combines specific hotel and resort courses with a foundation of hospitality and business courses. You will gain extensive hands-on training through a required professional work experience that taps into the knowledge of experts in the vibrant culinary and tourism industries of the Finger Lakes region.

With a degree in Hotel and Resort Management, you’ll possess the hospitality management skills that are required by employers in the hotel and hospitality industries.

The Outcomes

Program Learning Outcomes

All students graduating from the A.A.S. in Hospitality and Tourism program will be able to:

  • Draw on the “heart of a servant” philosophy to apply the concepts and skills necessary to achieve an outstanding and profitable guest and visitor experience.
  • Model professional decorum and work ethic to exceed industry standards.
  • Describe the economic impact hospitality and tourism brings to a region.

Additionally, students in the Hotel and Resort Management track will be able to:

  • Recognize service moments of truth, develop customer service strategies and provide exceptional, individualized, quality guest service.
  • Evaluate the synergistic nature of developmental service in the hotel industry.

Career Opportunities

As a student in this program, you’ll engage in a required professional work experience opportunity in hospitality. You may find yourself interning with a major hotel chain such as Harbor Hotels, Marriott, Hyatt, or Radisson.

Whichever path you choose to pursue in your internship, you’ll acquire the following workplace skills, which are applicable to many careers in this industry:

  • Customer service
  • Teamwork
  • Problem solving
  • Decision making
  • Critical thinking
  • Resource management
  • Equipment utilization

Transfer Opportunities

Some transfer schools that offer bachelor’s degree in the hotel and resort field or a related pathway include:

  • SUNY Delhi
  • Johnson & Wales University
  • SUNY Morrisville
  • Niagara University
  • Paul Smith’s College
  • Rochester Institute of Technology

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Related Programs

Explore FLCC programs related to hospitality, including Culinary Arts, Food and Beverage Management, Event and Tourism Management, and Viticulture and Wine Technology.

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