Course Descriptions
Hospitality (HOS) Courses
HOS 100 Introduction to Tourism (3-0) 3 credits
This course is designed to provide an overview of the Tourism Industry. The student will be exposed to the various components which comprise Tourism. There will be opportunities for the student to observe the Tourism Industry thorough field experiences. This course provides the basis for further study in the Hospitality Programs. Students enrolled in this course, as an elective, will have the opportunity to explore another business-related field as a career option.
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HOS 101 Principles of Hotel and Resort Management (3-0) 3 credits
An overview of the history, organizational structure, and economics of the hotel business and
the career opportunities in the hospitality industry. The emphasis of the course will be an
examination of the technical operations integral to hotel and resort management. Areas of
study will include: hotel and resort operations; front office operations; food, beverage and
restaurant operations; housekeeping and engineering; sales; staff management; and guest
service.
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HOS 105 Orientation to Hospitality (2-0) 1 credit
This course is designed to expose students to the many career choices available within the hospitality industry. Students in Tourism Management, Food and Beverage Management, Hotel and Resort Management and Culinary Arts will meet together once weekly to explore the many facets of the industry they will study. Students will learn career building skills as well as developing a professional network so vital to the hospitality industry. Students will gain input from guest speakers in addition to the faculty to expand exploration beyond the classroom. Development of professional skills through service learning opportunities as well as industry experience will be emphasized throughout the course.
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HOS 135 Front Office Management (3-0) 3 credits
This course will provide detailed analysis of the policies and procedures utilized in managing the rooms division of a hotel. Predominant areas of study will include the front office and housekeeping. The student will explore guest check-in and check-out, front office operations and structure, reservations and the switchboard, the accounting process, and the night audit. The day-to-day functions of an effective housekeeping department, cleanliness standards, housekeeping procedures, inspecting, and cleaning supplies and equipment will also be discussed. Each student will focus on methods for cultivating a service-oriented attitude in rooms division employees.
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HOS 160 Bar and Beverage Management (1-0) 1 credit
This Class is designed to give food and beverage students knowledge in the operation of beverage based hospitality enterprises ranging from coffee houses to bars and taverns. Identifying and serving target markets purchasing and inventory controls, and risk management as well as basic of mixology are topics of study. Students will also study current market trends as well as laws concerning sales and service of alcoholic beverages.
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HOS 210 Hospitality Computer Applications (3-0) 3 credits
This course will examine the relationship between computers and an industry that was founded on high touch rather than high tech. Students will work with actual hospitality software including a front office module of a Property Management System. The class will also learn to manipulate MS Publisher a design software package, and MS PowerPoint, a presentations software package. In all instances, the student will see how computers can be tools for effective management. Prerequisite: HOS 101.
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HOS 220 Hospitality Marketing and Sales (3-0) 3 credits
A comprehensive introduction to procedures and practices involved in services marketing and sales, such as: product research; development and packaging; pricing strategies; advertising and branding; marketing research and market evaluation; promotions; customer relationship management; the sales process lead to close; component parts of a sales presentation; converting features to benefits; and hospitality distribution channels. Focus is placed upon marketing cooperation with all other business functions and disciplines.
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HOS 225 Meeting Planning and Conference Management (3-0) 3 credits
This course discusses the specialized field of meeting and conference management and its impact on the hotel industry. Each student will consider the component parts of a successful meeting and analyze these parts from both a meeting planner standpoint and a hotel management team standpoint. Areas of study will include: site selection and negotiations, program development, banquet food service, function room set-up, conference support services and meeting evaluation.
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HOS 227 Destination Marketing (3-0) 3 credits
This course is designed to provide an in-depth study of the variety of organizations and
strategies utilized to market a destination. The student will study marketing management as
it relates to a destination. The student will be exposed to the structures of destination
marketing organizations, funding sources, and operations. There will be opportunities for
the student to apply marketing management theory, utilizing authentic
destination/marketing organizational models. This course provides an understanding of the
various careers in destination marketing organizations.
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HOS 230 Hospitality Law (3-0) 3 credits
Hospitality law is designed to introduce the student to the legal issues surrounding the practices of the hospitality industry. Topics to be covered include, but are not limited to: contract law, negligence, bailment, rights of innkeepers, rights of guests, legal responsibilities connected with travel and tourism, liability with respect to the sale of food and alcohol, regulation and licensing, employment issues, and safety and security issues affecting the hospitality industry.
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HOS 232 Event Management (3-0) 3 credits
This course is designed to provide an introduction to the principles of event
management. A conceptual framework will be developed through definitions, models,
and the utilization of case studies. The student will learn how to formulate event tourism
strategies for destinations. The planning, development, management, and
implementation of festivals, entertainment events, corporate events, cultural events, and
sports events will be the focus of study. Specific topics will include event studies, bid
preparation, public and corporate sponsorship, negotiations, and volunteer staff
management. Students will have the opportunity to volunteer and participate in a variety
of authentic events and festivals.
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HOS 250 Hospitality and Tourism Professional Work Experience (2-0) 2 credits
The Hospitality and Tourism Management Internship Program enables Finger Lakes Community College students to supplement their academic studies and increase career awareness through field work related to the hospitality industry. The students' activities during the internship will include both participation and observation so that they can develop applicable skills and an understanding of the overall organization and operation of a hospitality enterprise. (Satisfactory or Unsatisfactory grade.)
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HOS 255 Hospitality Capstone (5-0) 5 credits
This course is designed to give an in-depth look and experience of running a foodservice or event business. Students in this course will learn to write critiques, plan events, write menus, conduct professional interviews and learn the different types of service methods. This is the capstone course for online Hospitality students only. Prerequisite: HOS 105 and Permission of Instructor.
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