Workforce Training Solutions

Professional Studies & Continuing Education is the College's center for custom training services. We design and develop training programs to help companies remain current and competitive

FLCC Professional Studies and Continuing Education provides five ways to address workforce training needs!

1. Business and Organization Affiliate Portal to Online Courses: We develop a custom portal to our online courses that provide opportunities for your employees to complete a course at the pace suited to their learning style while you provide in-house mentoring to develop the new skills.  Access to your company’s Affiliate Portal is via code/s only for your employees.  Contact Carol Ann Joki (Chuck, please make my name a link to my email address) at Professional Studies and Continuing Education to talk about creating an Affiliate Portal for your business.  Call 585-394-3500, x7662 or e-mail jokic@flcc.edu.
   
   
2. Online Individual Non-Credit Courses: Regardless of what the training topic or issue is, we likely have an online course available through the FLCC Online Course Portal at www.flcc.edu/ce/computeronline.html. For more information or to register, contact us at 585-394-3500, x7660 or ce@flcc.edu.
   
   
3. Blended Courses: Attend on an FLCC credit course as a non-credit student at less cost with no college credit. For more information, check our Community Learning publication to see upcoming Blended Courses.
   
   
4. Credit Courses: Taking an FLCC Credit Course provides paced learning. Using WebAdvisor you can search our credit course offerings to see the many courses, locations, and schedule options.
   
   
5. In-Person Tutoring: For one-one and small groups. Contact Professional Studies and Continuing Education at 585-394-3500, x7660 and we’ll put you in touch with one of our partners to make arrangements.

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Nationally Certified Professional in Customer Service

A nationally-recognized certificate from the National Retail Federation is valuable because people obtain an industry-developed credential of knowledge and skills. It helps employers recruit and retain excellent employees. The customer service skills standards used to develop this assessment examined entry level through first-line supervisory positions in retail, wholesale, personal services, and real estate. Contact Kathy Guy, (585-394-3500, ext. 7551 or guykr@flcc.edu

• Enhance workplace skills and credibility
• Brings added value to your business in the eyes of customers
• Customer Service training classes prepare participants to take the on-line exam through the National Retail Federation Educational Foundation
• Certification is effective for three years
• FLCC is an approved site to administer this exam

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ServSafe National Certification

ServSafe is the National Restaurant Association’s certified food safety program. The training addresses food storage, preparation, cleaning and sanitizing, cooking, and personal hygiene. Contact Kathy Guy, (585-394-3500, ext. 7551 or guykr@flcc.edu.

• Level 1 training prepares those with experience or high interest in food service for the nationally recognized certificate. It’s recommended for managers, cooks, and chefs. Receiving this certificate is an excellent way to enhance opportunities for advancement in the food service field. It is currently required by the Department of Health in Monroe County in all food service establishments.
• Level 2 is recommended for current or potential food service employees. It trains in the basics of the areas listed above. FLCC has a reciprocal agreement with Monroe County Health Department for the Level 2 training.

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Finger Lakes Workforce Investment Board

Finger Lakes Community College and the Division of Professional Studies & Continuing Education are partners with Finger Lakes Workforce Investment Board and Finger Lakes Works serving Ontario, Seneca, Yates, and Wayne counties. Visit http://www.fingerlakesworks.com for employer and economic development resources, education and training information, and job and career services.