Hotel & Resort Management
Associate in Applied Science (A.A.S.)
According to the Occupational Outlook Handbook, employment of lodging managers is projected to grow 1 percent from 2012 to 2022. Applicants with a bachelor's degree in hotel or hospitality management are expected to have the best job opportunities.
The A.A.S. Hotel and Resort Management degree program at FLCC is designed to provide you with a broad-based knowledge of the hotel and resort industry by analyzing hotel management theories and industry trends. While enrolled in this program, you will spend significant time in hotels learning the aspects of this dynamic field.
Technology: The Hotel and Resort Management program utilizes the most advanced industry computer software, including the Logistix property management system. You will work with desktop publishing packages to produce menus and industry-related flyers all while making use of the internet to correspond with other hotel students and with companies throughout the world.
Program Learning Outcomes
Upon completion of this degree program, students will be able to demonstrate:
- The ability to recognize service moments of truth, develop customer service strategies, and provide exceptional, individualized, quality guest service.
- The ability to apply accepted mathematical formulas in the areas of front office operations, revenue management, restaurant applications, and housekeeping operations to the managerial decision-making process.
- Knowledge of the importance of implementing and maintaining professional industry service standards as they relate to overall organizational success.
- Knowledge of the guest cycle as it relates to the actions performed by front office at a hotel.
- The ability to recognize and assess conflicts in hospitality situations involving customers, employees and other individuals servicing the hotel and restaurant industry and, develop and implement solutions that ensure guest satisfaction.
- Knowledge of hospitality marketing practices and the relevant sales skills necessary for a successful career in hospitality sales and marketing.
- Safe food handling procedures and delineate the principles of responsible alcohol distribution.
- Oral, written, and interpersonal communication skills required in hospitality management.
- Knowledge of the interconnected departmental responsibilities inherent in successful meeting and food & beverage function execution and delineate methods and practices necessary for proficient meeting planning, conference management, and event planning.
- Knowledge of the human resources policies and procedures effecting the vastly diverse managers and employees of the hotel and restaurant industries.
- Knowledge of the departments, employment positions, and managerial structures utilized in the operations of hotels and restaurants as well as the responsibilities associated with each.
- Knowledge of current hospitality trends, including sustainability as it relates to the hotel and restaurant industries.
- Knowledge of the legal landscape in hospitality including issues such as guest safety, facility security, and negligence, sanitation, and matters of discrimination.
- The ability to employ computer software utilized by management in the hospitality industry.
- Knowledge of various food & beverage enterprises in the hospitality industry including hotel food & beverage options such as room service and banquets and catering.
- Knowledge of the ethics, values, and acceptable professional behaviors employed by individuals in the hospitality industry.
- Knowledge of managerial methodologies and supervisory strategies utilized in hospitality staff management.
The hotel and resort management internship program is tailored to your desired career path. You may intern at a local Marriott, Microtel, Sheraton, Radisson, or Hyatt hotel. In addition, opportunities to intern at Walt Disney World or at any Hard Rock Cafe in the United States will be available.
Field Trips: Trips to the finest small bed and breakfasts in picturesque settings and the most elaborate five-star hotels and restaurants in major markets will broaden your experience and provide you with an insider perspective. In the past, classes have visited the Plaza, Four Seasons, Ritz Carlton, Waldorf Astoria, and Royal York in New York City, Toronto, Las Vegas, and Boston.
As a Hotel and Resort Management major, you will participate in related activities on campus such as catering events, hosting guest lecturers, and much more.
Graduates of the program have transitioned directly into entry-level and management positions in the hotel and resort field. Others continue their college experience at four-year institutions* such as:
- Niagara University
- Rochester Institute of Technology
- Cornell University
- Johnson and Wales
- Culinary Institute of America
Some positions you can explore after graduating with this degree include:
- Catering, Front Desk, Conference Service, Sales, or Food and Beverage Manager
- Guest Relations or Reservation Agent
- Director of Operations
- Executive Housekeeper
- Assistant Meeting Planner
- Bell Captain
Salary: According to the Occupational Outlook Handbook, the median annual wage for lodging managers was $46,810 in May 2012. Salary levels vary greatly depending on responsibilities and the segment of the hotel industry in which managers are employed.
*This is a sampling of some of the four-year colleges and universities to which FLCC students have transferred. Please consult your advisor or the Educational Planning and Career Services Office for a complete listing of transfer agreements between Finger Lakes Community College and four-year institutions.
As a Hotel and Resort Management major, if you meet specific award criteria, you will be eligible for the following scholarships:
- AVI Fresh, Inc. Hospitality
- S & S Memorial
For information on these scholarships, contact the FLCC Foundation.
The business administration faculty brings a diverse background of practical experiences to the Hotel and Resort Management program. As a result, faculty are able to enrich the learning experience while assisting you with achieving a level of competency appropriate for success in the workplace and for transfer to four-year colleges. Some of the faculty members have received the Chancellor's Award for Excellence in Teaching. They are a dedicated, caring professional group that is known for their commitment to the classroom.