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Hotel & Resort Management

The Degree

Associate in Applied Science (A.A.S.)

The Outlook

According to the Occupational Outlook Handbook, employment of lodging managers is projected to grow 1 percent from 2012 to 2022. Applicants with a bachelor’s degree in hotel or hospitality management are expected to have the best job opportunities.

The Program

The Associate in Applied Science (A.A.S.) degree in Hotel and Resort Management at FLCC is designed to provide you with a broad-based knowledge of the hotel and resort industry by analyzing hotel management theories and industry trends. Throughout the program. students spend considerable time in hotels for a firsthand look at this dynamic field.

Technology: Our program utilizes the most advanced industry computer software, including the Logistix property management system. You will also work with desktop publishing packages to produce menus and industry-related flyers and make use of the Internet to correspond with other hotel students and with companies throughout the world.

Honors Courses: The College offers honors courses that provide enhanced educational experiences for students who have demonstrated outstanding academic ability. Enrollment in honors courses is open to qualified students in this degree program, as well as all other qualified FLCC students. Successful completion of honors courses or an Honors Certificate may increase student transfer options to four-year institutions.

Program Learning Outcomes

Upon completion of this degree program, students will be able to demonstrate:

  • the ability to recognize service moments of truth, develop customer service strategies, and provide exceptional, individualized, quality guest service.
  • The ability to apply accepted mathematical formulas in the areas of front office operations, revenue management, restaurant applications, and housekeeping operations to the managerial decision-making process.
  • knowledge of the importance of implementing and maintaining professional industry service standards as they relate to overall organizational success.
  • knowledge of the guest cycle as it relates to the actions performed by front office at a hotel.
  • the ability to recognize and assess conflicts in hospitality situations involving customers, employees and other individuals servicing the hotel and restaurant industry and, develop and implement solutions that ensure guest satisfaction.
  • knowledge of hospitality marketing practices and the relevant sales skills necessary for a successful career in hospitality sales and marketing.
  • safe food handling procedures and delineate the principles of responsible alcohol distribution.
  • oral, written, and interpersonal communication skills required in hospitality management.
  • knowledge of the interconnected departmental responsibilities inherent in successful meeting and food & beverage function execution and delineate methods and practices necessary for proficient meeting planning, conference management, and event planning.
  • knowledge of the human resources policies and procedures effecting the vastly diverse managers and employees of the hotel and restaurant industries.
  • knowledge of the departments, employment positions, and managerial structures utilized in the operations of hotels and restaurants as well as the responsibilities associated with each.
  • knowledge of current hospitality trends, including sustainability as it relates to the hotel and restaurant industries.
  • knowledge of the legal landscape in hospitality including issues such as guest safety, facility security, and negligence, sanitation, and matters of discrimination.
  • the ability to employ computer software utilized by management in the hospitality industry.
  • knowledge of various food & beverage enterprises in the hospitality industry including hotel food & beverage options such as room service and banquets and catering.
  • knowledge of the ethics, values, and acceptable professional behaviors employed by individuals in the hospitality industry.
  • knowledge of managerial methodologies and supervisory strategies utilized in hospitality staff management.

The Experience

The Hotel and Resort Management internship program is tailored to your desired career path. You may intern at a local Marriott, Microtel, Sheraton, Radisson, or Hyatt hotel; at a Hard Rock Cafe anywhere in the country; or in Walt Disney World, among others.

Field trips: Trips to the finest small bed-and-breakfasts in picturesque settings and the most elaborate five-star hotels and restaurants in major markets broaden your experience and provide an insider perspective. In the past, classes have visited the Plaza, Four Seasons, Ritz Carlton, Waldorf Astoria, and Royal York in New York City, Toronto, Las Vegas, and Boston.

On campus, Hotel and Resort Management students participate in related activities such as catering College events, hosting guest lecturers, and much more.

The Graduates

Our graduates have gone directly to entry-level and management positions in the hotel and resort field. Others continue their college experience at four-year institutions such as Niagara University, Rochester Institute of Technology, Cornell University, Johnson and Wales, and the Culinary Institute of America,* holding positions such as catering manager, executive housekeeper, director of operations, assistant meeting planner, bell captain, conference service manager, front desk manager, guest relations agent, reservation agent, sales manager, and food and beverage manager.

Salary: According to the Occupational Outlook Handbook, the median annual wage for lodging managers was $46,810 in May 2012. Salary levels vary greatly depending on responsibilities and the segment of the hotel industry in which managers are employed.

* This is a sampling of some of the four-year colleges and universities to which our students have transferred. Please consult your advisor or the Educational Planning and Career Services office for a complete listing of transfer agreements between Finger Lakes Community College and four-year institutions.

The Faculty

The Business Administration faculty bring a diverse background of practical experiences to the hotel and resort management classroom environment. As a result, faculty are able to enrich the learning experience and assist the students with achieving a level of competency appropriate for success in the workplace and for transfer to four-year colleges. The faculty are dedicated, caring, professionals who are known for their commitment to students and their education. Additionally, the department have faculty who have received the prestigious Chancellor's Award for Excellence in Teaching.